Sales Progressor | FEC Sales Progressor | FEC

Sales Progressor

Far East Consortium is a global developer predominantly focussed on large scales residential projects. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognized and rewarded accordingly – a career at Far East Consortium can be whatever you make of it.

FEC are undertaking the one of the largest regeneration schemes in Europe. In a joint venture alongside Manchester City Council, the Northern Gateway will deliver circa 15,000 homes alongside new leisure and commercial spaces.

The Role

Reporting to the Senior Sales Progressor you will manage the customer journey from exchange to legal completion and handover. You will be responsible for ensuring customers are kept up to date with build programs and expected move in dates. Attend regular build progress meetings and sales meetings and update wider Sales and Marketing teams accordingly. Assist with the compiling and creating of all handover documentation, working closely with the Customer Service Manager. Liaise with solicitors and produce completion schedules. Build relationships with supply chain to create a one stop shop for the customers; removal companies, furniture providers, lettings agents etc. Manage keys and hand over to customers once complete.

Responsibilities

The duties of the Sales Progressor include, but are not limited to:

  • Manage customer communications and expectations from Reservation to Legal Completion
  • Guide and assist customers with completing on their new home
  • Attend build program meetings and report back to wider Sales and Marketing department and Customer Services
  • Work closely with Customer Services to create a seamless customer handover from Legal Completion
  • Management of keys and stock units
  • Coordinate move-ins with building management
  • Build network of trusted suppliers and partners to recommend to customers
  • Assist sales teams where needed during busy periods
  • Complete all additional sales administration, including: maintenance of sales trackers, collating sales reports and management of pricing/availability on development websites.

Personal Specifications

It is essential that applicants have previous experience is new build completions.

In addition, the successful candidate will possess the following skills:

  • Good organisational ability
  • Excellent communication and interpersonal skills
  • Confidence and enthusiasm
  • Tact and diplomacy

Benefits

  • Competitive Salary
  • Discretionary annual bonus 
  • Company Pension Scheme 
  • Voluntary benefits including Cycle2Work, Gym Membership discounts and retailer discounts

Equal Opportunities

It is the Company’s policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. 

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Company regularly reviews its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits. 

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action. 

Please Note: Duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade has been established on this basis. 

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